The therapist is aware of how important maintaining confidentiality is to the therapeutic alliance’s success.
There are some situations where information discussed in therapy could be revealed without the client’s permission, these are stated below:
To let us operate the Platform effectively and to let you use the Platform, including the Counselor Services, we may have to collect your personally identifiable information (such as, but not limited to, your name, phone number and email address.), information related to the Counselor Services or your need for Counselor Services, and any information which is exchanged between you and your Counselor (collectively the “Information”). In some cases, some of the Information that you give to us is considered health-related data. You may decide which Information, if any, you would like to share with us, but some functions of the Platform may not be available to you without providing us with the necessary information. By deciding to provide the Information you agree to our methods of collections and use, as well to other terms and provisions of this Privacy Policy.
Protecting this information is a top priority for us. We will never sell or rent any information you shared on the Platform. Other than in the limited ways detailed in this Privacy Policy, we will never use or disclose any Information unless you specifically and explicitly request or approve us to do so.
The Information may be used for the following purposes:
Like many websites, we use “cookies” to collect information. A “cookie” is a small data file that is transferred to your computer’s hard disk for record-keeping purposes. You can change your browser’s settings so it will stop accepting cookies or prompt you before accepting a cookie. However, if you do not accept cookies you may not be able to use the Platform.
Online identity theft and account hacking, including the practice currently known as “phishing”, are of great concern. You should always be diligent when you are being asked for your account information and you must always make sure you do that in our secure system. We will never request your login information or your credit card information in any non-secure or unsolicited communication (email, phone or otherwise).
The Platform may contain links to other websites, services or offers which are owned, operated or maintained by third parties. If you click on a third-party link, you will be directed to that third website or service. The fact that we link to a website or service is not an endorsement, authorization or representation of our affiliation with that third party, nor is it an endorsement of their privacy or information security policies or practices. We do not have control over third party websites and services and we do not have control over their privacy policies and terms of use.
While using any Internet-based service carries inherent security risks that cannot be 100% prevented, our systems, infrastructure, encryption technology, operation and processes are all designed, built and maintained with your security and privacy in mind. We apply industry standards and best practices to prevent any unauthorised access, use, and disclosure. We comply with or exceed all applicable federal laws, state laws, and regulations regarding data privacy.
We may employ third party companies and individuals to facilitate our Platform, to perform certain tasks which are related to the Platform, or to provide audit, legal, operational or other services for us. These tasks include, but are not limited to, customer service, technical maintenance, monitoring, email management and communication, database management, billing and payment processing, reporting and analytics. We will share with them only the minimum necessary information to perform their task for us and only after entering into appropriate confidentiality agreements.
We do not knowingly collect or solicit any information from anyone under the age of 18 or knowingly allow such persons to become our users. The Platform is not directed and not intended to be used by children under the age of 18. If you’re aware that we have collected Personal Information from a child under age 18 please let us know by contacting us and we will delete that information.
Your information may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction. Regardless of where your data is stored, it will be maintained securely as outlined in this policy. Your consent to our Terms and Conditions followed by your submission of such information represents your agreement to such transfers.
We cooperate with government and law enforcement officials to enforce and comply with the law. We may disclose information necessary or appropriate to protect the safety of the public or any person, to respond to claims and legal processes (including but not limited to subpoenas), and to prevent or stop an activity that may be illegal or dangerous. You should also be aware that Counsellors may be obliged to disclose information to law enforcement or other authorities to conform to their professional and legal responsibilities. Specifically, and without limitation, you should be aware that the law requires mental health professionals to disclose information and/or take action in the following cases:
(a) reported or suspected abuse of a child or vulnerable adult;
(b) serious suicidal potential;
(c) threatened harm to another person;
(d) court-ordered presentation of treatment.
This section provides additional information about our Privacy Policy relevant to users from the European Union. It is necessary for us to use your personal information:
We may update this privacy statement at our sole discretion. We encourage you to periodically review this page for the latest information on our Privacy Policy and practices. Regardless of changes to our Privacy Policy, we will never use the information you submit under our current privacy notice in a new way without first notifying you and giving you the option to opt-out.